Polityka zwrotu kosztów
Is it possible to return my order?
Yes, if you are not satisfied with the items you ordered, you can return them within 14 days of receipt.
Returns will be processed within 7 business days, and if the conditions are met, the return will be officially confirmed within this period.
Note: We reserve the right to refuse returns if the goods have been used or damaged without our fault.
Return Conditions
- Return period: You can return your package within 14 days of receipt. The return must be shipped within these 14 days.
- Condition: All goods must be unused, unwashed, and suitable for resale, with tags attached to the goods.
Return Costs Returns are at the customer’s expense, depending on the courier used and the country from which the package is being returned.
Note: There is no right of withdrawal for all items marked as sale or special offers. These goods cannot be exchanged or returned and therefore cannot be returned or refunded.
Hygiene items such as bikinis, swim trunks, and underwear cannot be returned.
How can I return my order?
If your order meets the above conditions, please follow the steps below to initiate the return process:
- Send an email to: info@kasmyra.com
- Include the following information in the email:
- Order number
- First and last name
We will then contact you and provide the return address.